Contacts
Welcome to the Contacts page of premiumpokiesnz.com, your independent guide to online pokies in New Zealand. If you have a question about our reviews, guides, or anything else published on this site, this page explains how to get in touch and what to expect.
How to Reach Us
The best way to contact our team is by email:
Please include as much detail as possible in your message — for example, the title or URL of the page you are writing about — so we can deal with your enquiry quickly.
What You Can Write About
We welcome messages on a range of topics, including:
- Questions about our content — anything unclear in our pokies reviews, casino comparisons, or guides for NZ players.
- Corrections — if you have spotted outdated or inaccurate information (such as a changed bonus, payment method, or licence detail), please let us know so we can verify and update it.
- Feedback — suggestions for topics you would like us to cover, or general comments on how we can improve the site.
- Partnership requests — enquiries about advertising, content partnerships, or other commercial cooperation.
Response Time
We read every message we receive. As a small editorial team, we usually reply within a few business days. During busy periods it may take a little longer, but we will do our best to get back to you as soon as we can.
Questions About Your Casino Account
Important: premiumpokiesnz.com is an independent review and information website. We are not a gambling operator, and we do not hold, manage, or have access to any player accounts.
If you have questions or issues relating to:
- deposits or withdrawals,
- bonuses and wagering requirements,
- account verification (KYC) or login problems,
- pending payouts or account closure,
please contact the customer support team of the casino you are playing at directly. Most licensed operators offer live chat and email support around the clock, and they are the only party able to resolve account-specific matters.
Need Help With Gambling?
If gambling is no longer fun, or if it is causing problems for you or someone close to you, free and confidential support is available in New Zealand:
Gambling Helpline New Zealand — a free, confidential, 24/7 national service offering support by phone, text, and online.
Phone: 0800 654 655
Text: 8006
Website: gamblinghelpline.co.nz
You can also speak to your GP or visit Choice Not Chance for further resources. Remember: only gamble with money you can afford to lose, and set limits before you play.
Last updated: 2026.